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Losing or damaging your keys can be stressful, inconvenient and expensive and that is why our experienced claims team will ensure that your claim is handled as quickly as possible.

How to make a claim

Where assistance is not provided by our approved locksmith, you will be responsible for paying all costs (for example, the cost of repairing or replacing your keys) that you wish to claim for under this policy.

We will reimburse those costs provided the loss is covered under the policy. We will ask you to submit your claim together with supporting documentation to us so that we can evaluate your claim and make the appropriate reimbursement. The reimbursement will not exceed the total policy limit of £1,500 (including VAT).

To proceed with a claim on a reimbursement basis please download and complete our claim form.


Once completed, email your claim form to or alternatively, post it to us at Specialist Claims, PO Box 2801, Stoke-on-Trent, ST4 9DN.

Contact us

If you are unable to download the claim form or wish to speak to our claims team, please call us on the Claims Helpline number detailed in your policy wording.

Our lines are open Monday to Friday between 9:00am and 5:00pm, excluding bank holidays.


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